سياسة الخصوصية

1. Introduction

Welcome to Sared ("the App"). We are committed to protecting your privacy and personal data in compliance with the Saudi Arabia Personal Data Protection Law (PDPL). This Privacy Policy explains how we collect, use, and protect your information.

2. Data We Collect

2.1 Personal Information

• Phone number: For registration and identity verification via SMS
• GPS location: During active rides only, to determine pickup location and track driver
• Ride history: Details of past rides including locations, dates, and prices
• Vehicle information: Vehicle type and size when requesting service
• Payment information: Bank card details (processed securely via payment provider)

3. Purpose of Data Collection

• Providing on-demand tow truck services
• Matching users with nearby drivers
• Processing payments and issuing invoices
• Improving service quality and user experience
• Communicating with you about your rides and service updates
• Complying with legal and regulatory requirements

4. Third Parties

We share your data with the following third parties for operational purposes only:

• Supabase: Database hosting and authentication management
• Twilio: Phone number verification via SMS
• Moyasar: Secure electronic payment processing

5. Your Rights Under PDPL

Under the Saudi Personal Data Protection Law, you have the right to:

• Access: View the personal data we hold about you
• Correction: Request modification or update of your data
• Deletion: Request deletion of your personal data
• Data portability: Obtain a copy of your data in a readable format
• Withdraw consent: Revoke your consent to data processing at any time

To exercise any of these rights, please contact us via the email below.

6. Data Retention

• Ride history: Retained for 2 years from the date of the ride
• Account data: Deleted within 30 days of deletion request
• Payment data: Retained per legal and tax requirements

7. Data Storage and Security

Your data is stored on secure cloud servers with appropriate security measures including encryption in transit and at rest, access control, and continuous monitoring.

8. Children

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Contact