شروط الخدمة

1. Service Description

Sared is an on-demand flatbed tow truck platform. The app connects users who need vehicle towing services with independent drivers available in the area.

2. User Obligations

• Provide accurate and correct information when registering and requesting service
• Use the app for lawful purposes only
• Pay the amounts due for services provided
• Be present at the specified pickup location when the driver arrives
• Treat drivers and service staff with respect
• Not use the app for any illegal activity

3. Driver Obligations

• Hold a valid driving license appropriate for the vehicle type
• Maintain comprehensive vehicle insurance
• Conduct themselves professionally and respectfully with customers
• Comply with traffic laws and safety regulations
• Maintain the transported vehicle in safe condition during transport

4. Payment Terms

• All displayed prices include VAT (15%)
• Accepted payment methods: Mada, Visa, Mastercard, cash
• Price is confirmed before the ride begins and does not change after acceptance
• An electronic invoice is issued for every completed ride

5. Cancellation Policy

6. Limitation of Liability

Sared is a technology platform connecting users with independent drivers. Drivers are not employees of Sared but independent service providers. Sared is not responsible for:

• Any damages resulting from driver negligence
• Delays caused by road or weather conditions
• Any disputes between user and driver outside the platform scope

7. Dispute Resolution

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be subject to the jurisdiction of the courts of Dammam, Saudi Arabia.

8. Modifications

Sared reserves the right to modify these terms with 30 days prior notice via the app or email. Your continued use of the app after modification constitutes acceptance of the updated terms.

9. Contact